Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage of Human Consciousness by Laloux Frederic

Author:Laloux, Frederic [Laloux, Frederic]
Language: eng
Format: epub
Publisher: Nelson Parker
Published: 2014-02-09T00:00:00+00:00

We have discussed the second type of practice in the previous chapter: spelling out a well-defined and thorough conflict resolution process. Such a process is needed in self-managing organizations for peers to settle issues when there is no boss to act as referee. Having a clear process that everyone knows about also helps people raise issues. It’s easier to ask someone to discuss a disagreement when we know there is a well-paved avenue that will get us unharmed to the other side.

But even that might not be enough. Morning Star says that conflict avoidance remains their major organizational issue. Making that first move to confront someone is hard. Some organizations, therefore, go one step further and train all their colleagues in interpersonal skills to enable them to deal gracefully with conflict. At ESBZ, all teachers are trained in Nonviolent Communication, and so are the students. At Sounds True, all colleagues have the opportunity to learn a simple three-step process for difficult conversation:

Step 1: Here is how I feel.

Step 2: Here is what I need.

Step 3: What do you need?

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